OPPO announces extended terms and service warranty in light of COVID-19

Because of the enhanced community quarantine order in Luzon as well as quarantines in select Visayas/Mindanao areas, most establishments have been ordered to halt operations except for essential establishments such as supermarkets and banks. In light of this, OPPO has announced that it is extending the warranties of all users affected by the COVID-19 quarantine.

Specifically, the warranty extension is applicable for devices with warranty expiry dated March 9, 2020 until the last day of the quarantine period. For those devices, their warranties will be granted an extension of two months after the end of the quarantine period. Meanwhile, devices purchased between March 1 – 20, 2020 will be granted an extended replacement term of 7 days effective after the quarantine period.

The warranty extension is a welcome announcement from the brand, especially as users are currently not able to have their OPPO phone serviced as OPPO service centers have temporarily ceased operations to comply with government regulations.

“We understand the difficulties that the Filipinos are going through at this period. As a way of helping, we’ve made adjustments in our business by offering a warranty extension to all OPPO users affected by the COVID-19 outbreak. We hope that this will somehow aid our consumers during this trying time,” said Kent Zhang, Head of Aftersales of OPPO Philippines.

OPPO isn’t the only brand with a warranty extension program though. Realme also recently announced it is extending the warranty for all affected devices.