So you’ve gotten yourself a spiffy Legion Y530 recently or you may be looking to upgrade to the beastly Y740 soon, in any case, these babies don’t necessarily come cheap so you’ll need all the care and protection you can get. Well your wish has just been granted as the first exclusive Lenovo Service Center in the Philippines is now open!
Located at the Ground Floor of North Domingo Place, Domingo St., San Juan City, the service center will provide repair services on Lenovo’s consumer and commercial products. Customers can choose from a variety of offerings like In Warranty and Out-of-Warranty Repair and Installation of Upgrades (memory, HDD, etc.), as well as parts and accessories sales (original and OEM).
Lenovo Philippines Country General Manager Michael Ngan says that the decision to create an exclusive service center is part of Lenovo’s thrust of placing customer needs first. “With the aim to drive innovation that exceeds expectations and focus on improvement in customer experience, we provide excellent and flexible services and solutions to better understand our customers and solve their challenges by enhancing the speed and quality of our after-sales services.”
With this dedicated service center, Lenovo customers can expect faster repair experience since the number of sub-contracted services and extra layers of processes are minimized. This is a stark contrast to the usual multi-branded service centers which tend to divide the resources depending on the repair workload.
The service center also offers two support services exclusive to its customers – Premium Care and Accidental Damage Protection. Premium Care provides 24/7 technical support over the phone, hardware repair service delivery, single resource for software and hardware expertise, extended Field Response time (9AM-9PM, Mondays to Fridays), comprehensive software support with collaborative third-party assistance, and annual PC health checks.
Accidental Damage Protection, on the other hand, is a unique service offering that provides support not usually covered by standard warranties as it repairs damages brought by accidents. This covers operational or structural failure caused by liquid spills on the keyboard, unintentional bumps or drops from not more than 15 feet or 5 meters, an electrical surge that damages the product’s circuitry, or failure of the integrated screen. The tech experts will repair or replace any damaged products, provided that the damage is accidental and unintentional.
Lenovo Service Center is open Mondays to Fridays at 8:30AM to 5:30PM, and Saturdays from 9:00AM to 6:00PM. Interested customers can contact the center via (02) 867-2273, 0998-953-6866, and 0917-953-6686.
Also, if you haven’t yet, NOW is the best time to purchase a Lenovo Legion Laptop with their back to school promo where customers can get exclusive Legion accessories for free! Ongoing until June 30, buyers of the Legion Y740 can get a Legion Y Gaming Headset, Legion M200 Gaming Mouse, and Legion K200 Gaming Keyboard worth P10,000, while those who avail the Legion Y540 will be given the Legion M200 Gaming Mouse and Legion K200 Gaming Keyboard worth P7,000.
This promo is hot and paired with some quality support from their newly opened service center, you can be sure that the best way to splurge this month of June is with Lenovo Legion!
I called up your service center just now. I was able to talk to your Joan Constantino. I asked about if you can repair my keypad which is not working. She asked about the unit i have. I said I bought this 5 years ago. She said at once that you dont have parts anymore and usually for old laptops you dont repair it anymore. She even directed me to check 3rd party repairs in the internet or even PCX. I was very very disappointed with the way my request was handled. Its like there is no more hope for my unit. Laptops nowadays are very valuable to any person and to be shunned away without even asking me to see your repair team is so disgusting. I want to have my laptop check by an authorized Lenovo service center and this is what i got. I dont think you should be in the business if this is the case.
Sorry to hear about what happened to you but you might want to forward your concern to the Lenovo page as we’re not under them 🙂
Hi! Id like to inquire if you have a sim card tray for lenovo phablet model PB2 650 m ? I have been looking everywhere but i couldnt find one. Thank you very much!
hello! I’d like to inquire about my keyboard its not working Lenovo Y720 if its still available. Thank you
hello! I’d like to inquire about my keyboard its not working Lenovo Legion Y720 if its still available. Thank you